換書
A: Hello. What can I do for you ?
B: I bought a book here yesterday, and I want to exchange it because it has a problem
A: Could you tell me what the problem is ?
B: Well, the printing on the last pages is very poor, I can't read it.
A: Really ? Let me have a look.... I am really sorry for this problem. I will exchange it right now, Did you bring the receipt .
B: Yes
A: OK, Hold on, I will get you a new one
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